Login as User PRO for WordPress Support

Inspect an account from the visitor’s view

Login as User PRO helps site administrators, customer support agents, and store managers investigate account-specific issues. An authorized person selects Login as beside a registered user to view the website as that user, then uses Go back to admin to return to the original account. This can help staff review a missing order, a course access problem, or an unexpected menu from the affected user’s perspective.

The add-on states that it does not request, store, or expose passwords, and that account switching uses WordPress’s native authentication system. Role permissions define who can switch accounts and which users they may impersonate. For example, Shop Managers can be allowed to log in as Customers while being blocked from impersonating Administrators or Editors.

Controls in store and membership records

In WooCommerce, the Login as User control appears on the Orders list and in the order details metabox. WooCommerce Subscriptions includes it to subscription lists and detail screens. These entry points can help staff investigate checkout, refund, order, or subscription questions from the customer’s view.

MemberPress provides controls in Members, Subscriptions, and Transactions for checking member access and protected content. SureCart provides controls on Customers and Orders lists.

Button placement and appearance

Use the PRO shortcode to place a Login as User button where needed. Set the user ID, redirect destination, and button text with its values:

[login_as_user user_id="357" redirect_to="/my-account" button_name="Login as $USER"]

Appearance options for Users, WooCommerce, and SureCart tables let you display or conceal the button column, choose its position, and choose Small, Medium, or Large sizing. Custom CSS can style the frontend message bar and administration buttons without editing extension documents. The frontend bar can provide a route back to the administrator account after the support session.

Support workflow

1. Open the relevant user, order, subscription, member, customer, or transaction area.
2. Select the Login as User control for the account you need to inspect.
3. Review the site or connected account area from that user’s perspective.
4. Use Go back to admin when troubleshooting is finished.

Installation and settings

Install Login as User PRO on the WordPress site where account troubleshooting is needed. In the plugin settings, configure permitted roles, redirects, button appearance, list columns, frontend message behavior, integrations, shortcode use, and custom CSS.