Chaport Pro for WordPress: live chat for four operators

Chaport Pro and Chaport Unlimited are paid plans for Chaport's live chat and chatbot service. The WordPress add-on adds a chat widget to your site and connects user conversations with the Chaport app, where operators can manage site chat, Facebook, Telegram, Viber, and email messages.

Plans and website coverage

Chaport lists Free for two operators, Pro for four, and Unlimited for unlimited operators. One account can serve multiple sites on any plan. Visitor Info shows which site a conversation came from. You can use one widget styling across sites or personalize its appearance for individual URLs.

How users reach your team

Visitors can start a live chat, use a direct chat link, or respond to an auto-invitation configured with specified rules. A pre-chat form can collect contact details or execute a short survey. Chatbots can provide information, answer routine questions, and request visitor details. When a question needs a person, a chatbot can transfer the conversation to a live operator.

Operator tools and team processes

Assignment rules can route chats to operators or teams according to language, page URL, visitor location, message text, and other conditions. Teams can be organized by role, such as Support, Sales, or Marketing. Operators can invite a colleague into a conversation or join an existing chat.

Operators can work from desktop apps for macOS and Windows or mobile apps for iOS and Android. The workspace includes visitor details, typing insights, and the pages a visitor browses while chatting. Search chat history by visitor name, email, phone number, notes, or message text. Other tools include saved replies, file sharing, internal notes, notifications, read receipts, message editing and deletion, and chat transcripts sent by email.

Widget settings and connected tools

The mobile-friendly widget can be customized with colors, a background, position, and other settings. Its language can switch automatically to match a visitor's preferred language. The service also includes reports, unlimited chats and chat history, and support for multiple websites.

Connect Chaport to other systems through its API or Zapier. Collected data can be transferred to a CRM, email service, task manager, or another connected system.

Install and configure on WordPress

Install and activate the add-on, create a Chaport account, and copy the App ID from the account's installation settings. Paste it into the plugin settings and save. If you plan to use the JavaScript API, use the installation code in the corresponding setting instead. Open your site to check that the widget appears, then configure operators, widget appearance, invitations, assignment rules, and chatbot scenarios as needed.