What can BasePress Premium add to a WordPress knowledge base?

Organize WordPress documentation

BasePress Premium and BasePress Pro are paid editions for creating WordPress knowledge bases, documentation portals, and wikis. They can hold customer support articles, product manuals, troubleshooting guides, service documentation, frequently asked questions, or internal team resources.

Choose one standard knowledge base or make multiple independent bases for different products, services, departments, or subjects. With multiple bases, visitors can choose one from an entry page and view its sections and articles.

Help readers find and review articles

Advanced search results and the popular articles widget can be based on votes and visits. Readers can vote on articles or submit feedback through a form. Google reCAPTCHA can be used to control spam from the feedback form.

• Add automatic tables of contents to articles or widgets.
• Provide next and previous article navigation.
• Use votes and visits to determine which articles appear in popular content.

Arrange content and manage access

Drag and drop article reordering and tags give you ways to organize documentation. Advanced restrictions by visitor role can limit selected knowledge base material to appropriate WordPress visitors. A statistics dashboard widget, multisite support, and a shortcode editor for dynamic article lists are also included.

Connect language and website tools

WPML integration works with multilingual knowledge bases. SearchWP integration for advanced searches and Oxygen Visual Site Builder integration are available via add-on.

Set up a documentation process

For customer support, group articles by product or service and use search, navigation, feedback, and popular article tools to help visitors find relevant answers. For internal use, organize runbooks, procedures, standards, or team documentation in an intranet knowledge base. The extension can also organize material for e-commerce sites, schools and colleges, eLearning projects, government standards and policies, and wiki-style collections.

Install BasePress Premium or BasePress Pro on the WordPress website where you want to publish documentation. In the administration area, create a knowledge base, add sections and articles, then configure the paid search, feedback, access, navigation, statistics, and integration functions your workflow needs.