Organize WordPress Documentation with Echo Knowledge Base Pro

Echo Knowledge Base Pro includes tools for managing separate WordPress documentation collections, controlling who can access them, and helping readers find information. Create unlimited knowledge bases, each with its own articles, categories, and tags, for different products, departments, or visitor groups.

Set access rules for content and AI Chat

Content Protection, also called Access Manager, can restrict documentation to selected visitors, groups, WordPress roles, or custom permissions. AI Chat access can be configured for everyone, logged-in users, or selected roles, with different rules for each chat location.

Import or export articles and categories as CSV or XML for migration or backup. Articles can link directly to PDFs, external documentation, videos, or other resources. Reader upvotes, downvotes, and feedback forms provide ways to collect input on articles.

Configure search and review what readers need

Advanced Search can highlight keywords on article pages, filter results by category, and provide controls for search-box styling. Add helper text or links below the search bar. Search analytics display popular queries and searches that return no results, helping you spot possible documentation gaps.

AI Smart Search can display results in a dialog or through a shortcode. Configurable sections include an AI Answer, Matching Articles, Step-by-Step Instructions, Related Keywords, Glossary Terms, and Helpful Tips. Search results can also show relevant knowledge-base articles alongside an Ask AI option for the same query.

Analyze articles and prepare AI materials

AI Content Analysis offers tag, readability, and content gap insights to help review article organization and clarity. Article traffic can help you prioritize which content to revisit. AI Quiz Generation creates a draft from a knowledge-base article; edit its title, introduction, questions, answers, and explanations before publishing.

Pro AI capabilities can use pages, posts, custom post types, and notes as additional content sources. Upload PDFs to convert them into knowledge-base articles, with optional AI formatting for headings, lists, and paragraphs, or into AI training notes.

Choose and configure the tools you need

Install Echo Knowledge Base Pro on your WordPress website, then make a knowledge base and organize its articles, categories, and tags. Enable the Pro tools that fit your workflow, such as advanced search, content protection, AI analysis, smart search, or quiz generation. To use AI capabilities, add an OpenAI API key in Knowledge Base settings or configure supported Google Gemini models, then choose the features to enable.