Crisp unlimited plan for WordPress customer messaging

Crisp connects a WordPress site to a customer messaging platform. Visitors can contact your team through a chat widget, while teammates manage conversations in a shared inbox. Crisp unlimited plan is a paid option for visitors seeking more advanced functionality; its specific feature inclusions are not stated. The utilities below describe Crisp and its WordPress add-on, not confirmed plan entitlements.

Start and manage user conversations

Customize the chat widget to suit your website, or use proactive messages and behavior-based triggers to invite visitors to chat. Real-time notifications alert your team when a conversation begins. Teammates can reply through desktop and mobile apps.

The shared inbox brings live chat, email, WhatsApp, Messenger, Instagram, and other channels together. Conversation history includes context for replies, while private notes support teammate collaboration. Assignments and routing help direct each conversation to the right person or team.

Automate questions and support handoffs

Crisp’s AI Agent, Hugo, can answer repetitive questions using your business knowledge. It can learn from website content, help articles, and documents; custom instructions guide its responses. When a conversation needs a person, it can be handed to your team.

AI Copilot helps agents review long conversations, draft replies, and use existing conversation context. Its handover feature gives agents context when they take over from Hugo.

Use customer context and support tools

For WooCommerce conversations, Crisp can display order history, cart context, and customer information. Analytics track conversation volume, response times, and customer satisfaction. Campaigns can target groups of customers or leads, contact management organizes profiles and history, and integrations connect Crisp with other tools.

Install and connect the add-on

Install Crisp through the WordPress extensions screen or upload its files to /wp-content/add-ons/crisp. In WordPress, open Settings > Crisp and select Link with Crisp. You can make and manage conversations without coding. The available plan details do not identify which of these platform tools are included in Crisp unlimited plan.