Formilla Live Chat: Professional and Growth packages

Live chat for WordPress and WooCommerce

Formilla Live Chat includes a responsive chat widget to your WordPress or WooCommerce site. Visitors can ask questions, request support, or start a conversation with your team. Paid packages add visitor monitoring, engagement features, team utilities, customization, and automation settings.

The paid editions are Premium, Professional, and Growth. This description covers Professional and Growth capabilities within the broader paid-plan range; availability depends on the package or add-on.

What visitor monitoring shows

Professional and higher packages include real-time visitor monitoring. Agents can see active users, the page each person is viewing, time on site, whether a visitor is new or returning, and details such as country, operating system, browser, referring site, and IP address. The information refreshes automatically every few seconds, helping agents decide when a conversation may be useful.

Monitoring is intended for live visitor awareness rather than stored site analytics. Product information states that anonymous visitor information is not stored unless a visitor initiates or responds to an online chat request.

How engagement options vary

Premium packages support proactive chat invitations that appear automatically after a defined number of seconds. Smart Messages show custom messages in various visitor scenarios. Growth package functionality also includes email marketing automation.

Custom chatbots can qualify leads, book meetings, and provide product or service information without a live agent. They are available as a paid add-on for Premium packages. A.I. ChatGPT Bots are also available as a paid add-on and can respond to visitor questions around the clock.

Tools for team conversations

• Canned replies: Use keyboard shortcuts for common answers. Premium plans include unlimited saved replies.
• File sharing: Visitors and agents can exchange files during chats. The Professional package lets you disable sharing for visitors, agents, or both.
• Chat broadcast: Notify online agents about incoming chats so they can accept or decline based on availability.
• Chat transfer: Pass a conversation to another available agent and include a private message with additional details.
• Typing indicators: Show when a visitor or agent is composing a message.
• Desktop notifications: Get alerts for incoming chats in supported browsers, including Chrome, Firefox, and Safari.

What you can change in the widget

All packages let you personalize online and offline widget text in any language. You can adjust widget and message colors, fonts, backgrounds, banners, and themes. Advanced customization options provide further control over the live chat widget.

Installation and first use

Install and activate the Formilla Live Chat extension from your WordPress site. After activation, the chat button appears on your WordPress or WooCommerce site using the out-of-the-box Formilla web interface. Sign in to your Formilla account to start chatting, configure the widget, and choose the paid capabilities that apply to your package.

For mobile support, install the Formilla app on an iPhone, iPad, or Android device and sign in to your account. Agents can then reply from a mobile device or tablet, while visitors can use the responsive widget on smartphones.