Click to Chat PRO for WhatsApp on WordPress

Click to Chat PRO includes a configurable WhatsApp or WhatsApp Business contact option to a WordPress site. Visitors can open a chat with one click. On mobile, it can open in the WhatsApp app; on desktop, visitors can be directed to the desktop app or WhatsApp Web.

Choose how visitors open a chat

Select from eight customizable styles, use an picture or animated GIF, or turn an existing button, menu entry, image, or link into a chat trigger. Add ctc_chat as its class or ID, or use #ctc_chat as the link target. Styles and positions can differ between mobile and desktop, including a custom screen position.

Set a WhatsApp number, call to action, and pre-filled message. The [ht-ctc-chat] shortcode places an icon or button in post content or a widget area. Shortcode attributes can set the number, style, message, and call to action.

Guide visitors with greetings and forms

Greetings dialogs can use customized fonts, colors, pictures, and content. Content-specific greetings let you present a focused message for different user needs. PRO form settings can collect information before a visitor starts a chat. A submission can trigger an email notification, send form data through a webhook, and prefill the WhatsApp conversation with the visitor's responses. Webhooks can connect form data to external applications, including spreadsheets, CRMs, and automation utilities.

Set agent availability and business hours

Multi-Agent shows multiple WhatsApp accounts in one greetings dialog. Set availability ranges for each agent, including multiple time periods on a day. When an agent is offline, you can conceal them, show their next available time, or disable their chat.

Business-hours settings control online and offline behavior for selected days and times. Outside those hours, the widget can be hidden or use a different WhatsApp number and call to action. You can also direct visitors to a randomly selected number from a predefined list.

Choose when and where the widget appears

Display rules can target post type, post ID, category, device, WooCommerce single-product pages, visitor login status, country, business hours, time delay, or scroll delay. Page-level settings can change the number, style, greetings template, and greetings content for an individual page. WooCommerce settings can be tailored for product, shop, checkout, and account pages.

Track clicks and localize settings

Click events can be sent to Google Analytics, Meta Pixel, Google Ads Conversations, or a webhook when a visitor clicks the WhatsApp icon or button. Webhook variables can include the current page URL, interaction time, associated WhatsApp number, URL parameter values, and cookie values.

Click to Chat PRO works with WPML and Polylang. You can set language-specific WhatsApp numbers, calls to action, pre-filled messages, greetings content, group IDs, and share text.